Your people call the way they always have, from any phone. TidyVox records the call, transcribes it and pulls out what was agreed: the meeting, the customer's e‑mail, the promised callback, the incident. The employee approves with one click. You read instead of listening back.
No new phone system, nothing to install. You get a number or a line and we wire it into your process. It works with a field rep's mobile just as well as with a call‑center seat.
A phone call is the most expensive and least documented moment in most companies. TidyVox turns it into data you can read, measure and hand over.
A three‑sentence summary of every call, the full transcript at hand, outcomes extracted automatically. After a week a new hire has read a hundred calls by experienced colleagues, and you can see where in the call they lose the customer and how to help.
The rep calls through the TidyVox line from their own mobile. The meeting, e‑mail and note wait for approval on their phone before they finish parking. The CRM stops being filled in from memory on Friday afternoon.
Caller recognized by number, verified with a keypad code or a password, the dispatcher hears a whisper with the caller's identity, and after the call an incident card with a timeline remains. Scenario details below.
The same core, a different call scenario. We add industries after the pilot, in the order customers ask for.
We wire it into your process: employees call through it from mobiles and desks, customers call in on it. No new phone system, no app to install on day one. The number is a technical detail, not an implementation project.
A recording with an announcement, a speaker‑separated transcript, a three‑sentence summary and extracted outcomes: dates, addresses, amounts, promises, incidents. Data processed and stored in the European Union.
A meeting to the calendar, an e‑mail to the customer record, a note, a message draft. Every outcome waits to be approved or corrected. Nothing reaches the CRM or calendar without a human decision, so a speech‑recognition error never becomes a process error.
A three‑sentence summary and the full transcript in 20 seconds. An hour of a day's recordings is ten minutes of reading.
Dates, e‑mails, amounts and promises caught during the call and proposed to the employee before they forget.
They read how the best people talk. You read their calls and know where to help, instead of guessing from end‑of‑month numbers.
How many calls, how many meetings booked, how many promised callbacks kept, how long from report to response. Numbers from the calls, not from a report written from memory.
The system proposes, the employee approves. Every proposal carries a quote from the call, so the decision takes seconds and needs no playback.
Recordings kept in the EU and deleted at the carrier, retention set per company, every playback audited. Codes and passwords spoken during a call are never recorded or transcribed.
The first TidyVox scenario. The agency's customer calls one number; the system recognizes them, verifies them and connects them to a dispatcher who knows who is on the line from the first second.
Every step time‑stamped. Proof that the contractual response time was met, with no manual logbook.
During the pilot we decide together what to connect first. We start with what delivers the most for the smallest change of habits.
A fee per call punishes using the system and encourages working around it. So we bill per line and minutes, and the number of calls and outcomes is unlimited. Rates are set during the pilot, depending on the number of lines and traffic.