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For security companiesPhone lines with real‑time speech recognition

Every call ends with a card ready for a decision.

TidyVox answers the phone, recognizes and verifies the caller, connects them to the right person, and after the call leaves a recording, a transcript and a proposed action with a quote from the conversation. A human approves with one click.

Book a demo See how it works
  • Real‑time speech recognition
  • Data in the European Union
  • Fallback on separate infrastructure
  • No new phone system
≈ 1 sfrom what the caller says to the line's response
≈ 2 sfor the fallback to take over a call
< 1 minfrom hang‑up to the incident card
France, EUapplication, database and recordings
How it works

Four steps. The last one belongs to a human.

The customer calls as always, the same number, no app. The whole difference is on your side.

1

Answers and recognizes

The caller's number points to the person, the customer and the site. With several sites, saying “warehouse” or pressing a key is enough. The line listens from the first second, even while it is speaking.

2

Verifies

A keypad code or a spoken password, your choice. A duress code or password passes “correctly”, while the dispatcher gets a warning. The verification step is neither recorded nor transcribed.

3

Connects to a human

The dispatcher on the roster hears a whisper: who is calling, from which site, verified or not. Meanwhile the caller hears a waiting tone, not silence.

4

Prepares the decision

After the call: a recording, a speaker‑separated transcript and an AI card with a summary, a category and a priority backed by a quote. The dispatcher approves or changes it with one click.

First scenario · security companies

An incident line that takes a report the way a good dispatcher would.

The first TidyVox scenario. The agency's customer calls one number; the system recognizes them, verifies them and connects them to a dispatcher who knows who is on the line from the first second.

recognitionCaller's number → authorized person → site. Several sites? Say the name or press a key. Unknown number? The customer number from the contract.
verificationA keypad code or a spoken password, the agency chooses. A duress code verifies “correctly” for the caller while the dispatcher hears a warning.
whisperBefore the dispatcher takes the call, they hear: “Jan Kowalski, customer Sklep Piaseczno, site Warehouse. Verified.”
the callRecorded and transcribed live. One key pressed by the dispatcher during the call flags an alarm, no computer needed.
when nobody answersWe call the next dispatchers on the roster. If nobody answers, the caller records the report after the tone and it lands in the dashboard straight away.
after the callAn incident card: category, priority with a quote from the call, site, person, verification status. The dispatcher confirms with one click.

Incident timeline

receivedverifiedalarmdispatchedon siteclosed

Every step time‑stamped. Proof that the contractual response time was met, with no manual logbook.

A wrong code never ends the call. After three attempts the system still connects to the dispatcher, only marking the caller as unverified. Someone in danger who forgot their code must reach a human.
The verification step is neither recorded nor transcribed. The code and password exist in no file and no log.
The customer always sees the agency's number. The caller's number reaches the dispatcher as a whisper and on screen, never as the caller ID.
If the system goes down, the dispatcher's phone rings. An independent fallback on separate infrastructure forwards the call directly.

The full scenario, step by step

Security and reliability

An incident line must never go silent. Data must never leak.

Fallback on separate infrastructure

If the main server doesn't answer within 5 seconds, an independent responder in another cloud picks up and forwards the call to the dispatch desk. In a live test it took about 2 seconds.

Data in the European Union

Application, database and recordings on a server in France. We download the recording from the carrier and delete it there.

Customer isolation in the database

Every agency sees only its own data. Isolation is enforced by the database (Row Level Security), not just the application code.

Verification without a trace

Codes and passwords spoken during a call never reach the recording, transcript or logs. The agency's passwords are stored encrypted.

Audit of playbacks and decisions

Every recording playback, priority confirmation and status change: who and when.

External monitoring

An availability check every 5 minutes and a test call every hour. The alert reaches us before a customer notices.

Security and GDPR in detail

Who it's for

One core, more call scenarios to come.

We start with the security company's incident line, because there every second counts. The same mechanism will handle team calls in other industries.

ready to deploy

An incident line that knows who is calling and leaves behind a prioritized incident record.

Caller recognized by number, verified with a keypad code or a password, the dispatcher hears a whisper with the caller's identity, and after the call an incident card with a timeline remains. The full scenario, step by step →

on request

You know what your people tell customers. Without listening to hours of recordings.

A three‑sentence summary of every call, the full transcript at hand, outcomes extracted automatically. After a week a new hire has read a hundred calls by experienced colleagues, and you can see where in the call they lose the customer and how to help.

on request

What was agreed in the car no longer gets lost before the rep is back at the office.

The rep calls through the TidyVox line from their own mobile. The meeting, e‑mail and note wait for approval on their phone before they finish parking. The CRM stops being filled in from memory on Friday afternoon.

on request

A fault report, a cancelled appointment, a callback request: taken, written down, passed on.

The same core, a different call scenario. We configure the scenario for your industry during onboarding.

Pricing and onboarding

A subscription per line with a bundle of minutes. No per‑call fee.

A fee per call punishes using the system and encourages working around it. So we bill per line and minutes, and the number of calls and outcomes is unlimited. Rates depend on the number of lines and traffic — we prepare an offer based on your numbers.

Book onboarding Pricing
  • A number or line included, in Poland and abroad
  • Transcription and summaries in Polish, other languages on request
  • Team panel: calls, outcomes, approvals, audit trail
  • Data in the EU, a data processing agreement, retention on your terms
  • Onboarding with you: the call scenario and integrations built around your process

Try it on one number.

Start on one number: your customers, your dispatcher roster, live within days. The demo takes thirty minutes.

Book a demo