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How it works

From the ring to an approved outcome. In one pass.

You don't change how your team calls. What changes is what remains after the call: a transcript, a summary and a list of outcomes waiting for one click.

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The flow

Six steps, five of which happen on their own.

1

A number or a line

You get a number as part of the service, in Poland or abroad. Employees call through it from mobiles and desks, customers call in on it. An existing company number can be forwarded or ported.

2

The call, as always

A short recording announcement, then the call proceeds normally. On inbound lines the industry scenario recognizes and verifies the caller before connecting them to a person.

3

Recording and transcript

A dual‑channel recording is stored with us and deleted at the carrier. A speaker‑separated Polish transcript is produced in the European Union, live or right after hang‑up.

4

Outcomes

A language model reads the transcript and extracts outcomes: a date, an e‑mail address, an amount, a task, an incident. Each carries a quote from the call so it can be checked in two seconds.

5

Approval

The employee sees the proposals and clicks: approve, edit, reject. Only then does the meeting reach the calendar, the e‑mail the customer record, the note the CRM.

6

Panel and metrics

The manager reads summaries, searches by content and sees the numbers: calls, meetings booked, callbacks kept, time from call to note. All from the calls, not from reports written from memory.

Two views

What the employee sees, and what the manager sees.

Employee

Today's calls, outcomes to approve, a ready e‑mail draft for the customer, a reminder about the promised callback. Nothing to retype, everything to confirm.

Manager

Summaries for the whole team, phrase search across transcripts, metrics per person and per week, new hires' calls to read and comment on. Every recording playback in the audit log.

Where outcomes come from

The model proposes. A human decides. Four rules that guarantee it.

Every proposal carries a quote. You see the sentence from the call the date or amount comes from. The decision takes seconds and needs no playback.
The model doesn't guess addresses or amounts. An e‑mail address as it was spelled out. An amount as it was said. When unsure, it says so explicitly.
Nothing reaches the CRM without a click. A speech‑recognition error stops on the employee's screen. It never becomes a wrong meeting in a customer's calendar.
The summary is three sentences long. Who, why, what next. If you need more, the full transcript is one click away.
Questions

What people ask most often.

Do I have to change my phone system or carrier?

No. You get a number from us and we wire it into your process. You can forward an existing number to the TidyVox line or, if you prefer, port it entirely.

Does it work with ordinary mobile phones?

Yes. The employee calls through the TidyVox line from their own phone, the customer sees the company number, and the call is recorded and transcribed. No app needed on day one.

How long does onboarding take?

Going live takes days, not weeks: a number, a user list, the call scenario and any integrations. The rest is the habit of clicking “Approve”.

Does the customer hear that the call is recorded?

Yes, at the start of the call. You edit the announcement text in the panel, and we suggest legally sound wording.

Which languages do you support?

Polish fully. English, Ukrainian and German are available on request.

What happens if the system goes down?

An independent fallback on separate infrastructure forwards calls directly to a designated person's phone. The line never answers with silence.

See it on your own calls.

A 30‑minute demo and one question: how much does your team call?

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