Your people call the way they always have, from any phone. TidyVox records the call, transcribes it and pulls out what was agreed: the meeting, the customer's e‑mail, the promised callback, the incident. The employee approves with one click. You read instead of listening back.
A monthly subscription per line, number included. A line is a number with one scenario: a sales line, an incident line.
A bundle of call minutes in the subscription. Overage billed per minute at the contractual rate, without rounding up.
No per‑user fee during the pilot. Later, packages by headcount, set on the basis of real pilot traffic.
You describe how your team or your customers call. We pick the scenario and the integrations to start with.
You get a number, we import users, you approve the recording announcement. We test with automatic calls.
A trial agreement, no telephony charges during the pilot. Cancel at any time, data returned or deleted on request.
At the end you have numbers: how many calls, how many outcomes, how much time saved. Rates are set from real traffic, not estimates.
| Number or line | In Poland and abroad. Forwarding or porting of an existing number. |
|---|---|
| Recordings and transcripts | Two channels, full Polish, other languages on request, data in the EU. |
| Outcomes with approval | A date, an e‑mail, an amount, a task, an incident. With a quote. A three‑sentence summary. |
| Team panel | Calls, search, metrics, playback audit, user roles. |
| Industry scenario | Configured for your process: announcements, verification, roster, priorities. |
| Integrations | Calendar, e‑mail, API and webhooks, CSV export. |
| GDPR and retention | A data processing agreement, a list of sub‑processors, retention set per company, deletion on request. |
| Fallback mode | Calls forwarded directly to a phone when the system doesn't respond. External monitoring. |
Because then every call outside the system is a saving, and we want all of them inside. You pay per line and minutes, like for a phone.
Landline numbers, yes. To start, forwarding at your current carrier is usually enough, and you can revert it in five minutes.
Either an agreement with agreed rates, or your data returned or deleted. No automatic renewal.
A VAT invoice. Billing in Polish złoty, and in euro for customers abroad.
How many lines, how many people, how many minutes. The rest is arithmetic.