Your people call the way they always have, from any phone. TidyVox records the call, transcribes it and pulls out what was agreed: the meeting, the customer's e‑mail, the promised callback, the incident. The employee approves with one click. You read instead of listening back.
A summary and transcript of every call. Search by phrase: “discount”, “complaint”, “competitor”. An hour of recordings is ten minutes of reading.
A new person reads the best people's calls. You read theirs and comment. After a week you can see in which sentence they lose the customer.
Meeting, e‑mail, task, note. A proposal with a quote, one click by the employee. No more filling in from memory on Friday.
“I'll call Tuesday at 3” becomes a reminder. You see how many promises the team kept and how many slipped.
A summary of what was agreed as a message to the customer, ready to edit and send. The employee sends it, not a robot.
Calls, meetings booked, callbacks kept, time to note, share of calls with outcomes. Per person, per week.
Reads five of yesterday's calls by the team's best person. Marks two sentences they want to use themselves.
The customer asks for a call on Tuesday at 3 and gives an e‑mail. After hang‑up the employee has two proposals. Clicks “Approve”. The meeting is in the calendar.
Searches “installation price” across the week's calls. Finds three where the team answers differently. Settles on one answer.
The panel: 38 calls, 9 meetings booked, 27 of 31 outcomes approved, 92% of callbacks kept. Nobody retyped anything.
That number is where the pilot conversation starts.