Read your team's calls. Instead of listening back.
Fifty people call all day, and you find out what they say only when a customer complains or the numbers drop. TidyVox shows every call as text, a summary and a list of outcomes.
Six things that stop being a problem.
Quality control without playback
A summary and transcript of every call. Search by phrase: “discount”, “complaint”, “competitor”. An hour of recordings is ten minutes of reading.
Onboarding new hires in a week
A new person reads the best people's calls. You read theirs and comment. After a week you can see in which sentence they lose the customer.
The CRM fills itself. With approval.
Meeting, e‑mail, task, note. A proposal with a quote, one click by the employee. No more filling in from memory on Friday.
Promised callbacks kept
“I'll call Tuesday at 3” becomes a reminder. You see how many promises the team kept and how many slipped.
An e‑mail draft after the call
A summary of what was agreed as a message to the customer, ready to edit and send. The employee sends it, not a robot.
Numbers from calls, not from reports
Calls, meetings booked, callbacks kept, time to note, share of calls with outcomes. Per person, per week.
What it looks like in practice, hour by hour.
9:00 · A new hire
Reads five of yesterday's calls by the team's best person. Marks two sentences they want to use themselves.
11:30 · A customer call
The customer asks for a call on Tuesday at 3 and gives an e‑mail. After hang‑up the employee has two proposals. Clicks “Approve”. The meeting is in the calendar.
14:00 · The manager
Searches “installation price” across the week's calls. Finds three where the team answers differently. Settles on one answer.
17:30 · End of day
The panel: 38 calls, 9 meetings booked, 27 of 31 outcomes approved, 92% of callbacks kept. Nobody retyped anything.
Four things to get started.
How many calls does your team make a week?
That number is where the onboarding conversation starts.